Simply contact us within seven days of order receipt and we'll take care of you.
Please take the time to inspect your new items before wearing them so that you can promptly notify us of any defects or issues.
Returns for reasons other than defect are subject to a restocking fee to recover the loss of original shipping costs/materials; usually 5-8% of value depending on the item.
Return shipping costs will be the responsibility of the buyer. We can generate a prepaid insured shipping label or you can make your own return shipping arrangements.
We will invoice the customer for original shipping costs and the prepaid return label (if you choose this method). This way you will receive a full refund when we receive your return. If you prefer, we can deduct original shipping from your refund.
Returned items will be inspected upon receipt and loss in value due to washing/wearing will be deducted accordingly. We reserve the right to refuse returns of items that are not in new condition.
Discounted items are not always returnable or will be subjected to a restocking fee of 10%. Please inquire before purchasing if it is a concern.
No problem. Just contact us to approve the return of the item you received and verify that we have stock of the item you'd like to replace it with. We ask that you contact about exchanges within ten days of original purchase date.
Return shipping and shipping of the exchange item/s will be the responsibility of the customer.
We can send you a prepaid return shipping label (and invoice exact cost of shipping/insurance) OR you can arrange return shipping as you please.
When we receive the return and verify that it is unused/unwashed/unworn we will send an invoice for shipping the exchange. Once paid we will ship the item.
You may cancel your order for a full refund if it has not yet shipped. If the item has already shipped, please initiate a standard return request.
We stand by our products. If you find a manufacturer defect in your unwashed/unworn product we will happily replace the item and cover return shipping costs. In cases where we do not have a replacement we will issue a full refund or an alternative of your choice.
What happens if you washed your item or wore it once and you've now discovered a defect? Contact us and describe the issue. Photos are always helpful. Depending on the item and the defect we might be able to fix or replace the item for you. No matter what, we will do our best to resolve the issue and make it right.
If your item was damaged in transit please contact us so that we can file a claim with the carrier. We will do our best to resolve the issue and replace your item/s promptly.
If your items are missing for several days after the tracking status is "Delivered", the mail carrier will NOT take responsibility even when the package is insured. This leaves us with no means of recourse and we cannot be held responsible for errors made by the mail carrier or in instances of package theft AFTER delivery. If you believe that your item may have been delivered to the wrong address your best option is to contact your mail carrier to address the issue.
If you feel like your delivery is taking longer than it should or you would like some assistance with tracking, don't hesitate to contact us for help.
HOW TO INITIATE A RETURN OR CANCEL YOUR ORDER:
Simply contact us here. Please provide us with your order number so that we can more quickly assist you.
After we review your return we will contact you to sort out the details.
Returns will only be accepted for items that are unused, unwashed, and unworn.