Simply contact us within seven days of order receipt and we'll take care of you.
Please take the time to inspect your new items before wearing them so that you can promptly notify us of any defects or issues.
Returns for reasons other than defect will be accepted if the items are new and unworn. Returns are subject to a restocking fee of up to 10% depending on the item/s and method of payment.
IMPORTANT: PayPal no longer returns payment processing fees to the merchant when a refund is issued. If you pay via PayPal and need a refund for any reason other than a defect, the refund will be less the original processing fee (2.9% of total).
Our restocking fee is to recover the loss of original shipping costs/materials and any loss of payment processing fees (PayPal no longer refunds the seller fee).
Return shipping costs are the responsibility of the buyer.
By default, we will have you arrange your own return shipping.
Returned items will be inspected upon receipt and loss in value due to washing, wearing, missing strings, etc. will be deducted accordingly. We reserve the right to refuse returns of items that are not in new condition.
Items purchased at a discount are final sale and are non-refundable.
No problem. Just contact us to approve the exchange before you send us anything. We ask that you contact about exchanges within ten days of original purchase date.
Return shipping is the responsibility of the customer. Shipment of the replacement goods will be subject to our $5 flat rate shipping fee.
When we receive the return and verify the condition we will send an invoice for exchange shipping ($5). After payment is received we will ship.
You may cancel your order for a refund if it has not yet shipped. If the item has already shipped, please initiate a standard return request. NOTE that orders paid via PayPal will be refunded less the payment processing fee (2.9% of the order total). PayPal changed their policy and no longer returns this fee to the merchant when a refund is processed.
We stand by our products. If you find a manufacturer defect in your unwashed/unworn product we will happily replace the item and cover return shipping costs. In cases where we do not have a replacement, we will issue a full refund for the return of the item (shipping is on us).
What happens if you washed your item or wore it once and you've now discovered a defect? Contact us and describe the issue. Photos are always helpful. Depending on the item and the defect we might be able to fix or replace the item for you. No matter what, we will do our best to resolve the issue and make it right.
If your item was damaged in transit please contact us so that we can file a claim with the carrier. We will do our best to resolve the issue and replace your item/s promptly.
If your items are missing for several days but the tracking status is "Delivered", the mail carrier will NOT take responsibility even when the package is insured. This leaves us with no means of recourse and we cannot be held responsible for errors made by the mail carrier or in instances of package theft AFTER delivery. If you believe that your item may have been delivered to the wrong address your best option is to contact your mail carrier to address the issue.
If you feel like your delivery is taking longer than it should or you would like some assistance with tracking, don't hesitate to contact us for help.
HOW TO INITIATE A RETURN OR CANCEL YOUR ORDER:
Simply contact us here. Please provide us with your order number so that we can more quickly assist you.
After we review your return we will contact you to sort out the details.
Returns will only be accepted for items that are unused, unwashed, and unworn.